Client Privacy Notice Policy
PLCM02_ Client Privacy Notice Policy_01_00.00.2025
1. Introduction
At Language Bridge Solutions, we respect your privacy and are committed to protecting your data. This Privacy Notice explains how we collect, use, store, and protect your personal information when you use our services.
We process your data in compliance with the General Data Protection Regulation (GDPR) (EU 2016/679) and, where applicable, the Health Insurance Portability and Accountability Act (HIPAA) for U.S. healthcare-related services. By using our services, you agree to the terms of this Privacy Notice.
2. Purpose
The purpose of this Privacy Notice is to ensure that Language Bridge Solutions collects, processes, and protects the personal data of both current clients and potential clients in a transparent, lawful, and secure manner. It aims to safeguard the rights of individuals while enabling the Company to effectively communicate with clients and potential clients, as well as provide relevant services.
3. Scope
This Privacy Notice applies to all personal data collected from current clients and potential clients, including those interacting with our services, our website, or engaging in communications with Language Bridge Solutions. It applies to all data collected, both online and offline, through direct interactions.
4. What data do we collect?
| Category | Data Collected | Purpose of Processing |
|---|---|---|
| Personal Identifiers | Name, email, phone number, company name, address | To communicate with you and provide our services |
| Business Information | Company name, job title, industry | For invoicing and business communication |
| Service Usage Data | Call logs, chat records | To improve service quality and resolve issues |
| Payment Data | Billing information, transaction details | For payment processing |
| Technical Data | IP address, browser type, cookies/analytics | To improve website functionality |
| Marketing Data | Communication preferences, consent for marketing | For marketing communications, tailored to your preferences |
5. How do we collect your data?
We collect personal data through the following methods:
- Direct interactions
- Automated technologies (cookies, analytics)
- Third-party sources with consent
6. Why do we process your data?
We process personal data for the following purposes:
- To communicate with you and provide our services
- To respond to inquiries and improve customer service experience
- To comply with legal, tax, and regulatory obligations
- To personalize communications and send marketing materials with consent
7. Legal basis for processing (GDPR Art. 6)
| Purpose | Legal Basis (GDPR Article 6) |
|---|---|
| To provide interpretation services | Contractual Necessity (6.1.b) |
| To process payments and invoices | Legal Obligation (6.1.c) |
| To communicate with clients | Legitimate Interest (6.1.f) |
| To comply with legal requirements | Legal Obligation (6.1.c) |
| To improve services & website experience (cookies/analytics) | Consent (6.1.a) |
9. Data retention
We only keep your data for as long as necessary for the purposes outlined in this Privacy Notice. After the retention period expires, data is securely deleted.
| Data category | Retention period |
|---|---|
| Client contact details | Contract duration + 12 months |
| Service records | 12 months unless required longer |
| Payment records | 6 years |
| Website analytics data | 12 months (if consented to cookies) |
10. Your rights under GDPR
| GDPR Right | How to Exercise It? |
|---|---|
| Right to Access | Request a copy of your data. |
| Right to Rectification | Ask us to correct inaccurate data. |
| Right to Erasure ("Right to be Forgotten") | Request deletion of your data. |
| Right to Restrict Processing | Request limited use of your data. |
| Right to Data Portability | Get a copy of your data in a machine-readable format. |
| Right to Object | Object to data processing based on legitimate interest. |
| Right to Withdraw Consent | Withdraw consent at any time (for cookies, marketing, etc.). |
Withdrawal of Consent
You have the right to withdraw your consent at any time regarding:
- The processing of your personal data for service provision.
- Receiving marketing communications from us.
To withdraw your consent, you may:
- Fill out our Consent Withdrawal Form.
- Email us at privacy@languagebridgesolutions.com.
To exercise your rights, contact us at contact@languagebridgesolutions.com or through our GDPR request form available at languagebridgesolutions.com. We will respond within 30 days as required by GDPR.
11. Data transfer and cloud hosting
Your personal data is hosted on Microsoft Azure cloud servers located in the United States. Under GDPR, transferring data outside the EU/EEA requires appropriate safeguards to protect your rights.
To ensure compliance, we have implemented the following measures:
- Standard Contractual Clauses (SCCs) – Microsoft Azure complies with the EU’s approved SCCs for international data transfers.
- Encryption & Security Controls – All data stored in Microsoft Azure is encrypted in transit and at rest.
- Access Control & Monitoring – Only authorized personnel can access your data, and logs are regularly monitored.
- Regular Compliance Audits – We periodically assess our cloud security to align with GDPR standards.
By using our services, you acknowledge that your data may be transferred to and stored in the United States, where different data protection laws may apply.
12. Data security measures
- Data Encryption – All personal data is encrypted in transit and at rest.
- Access Controls – Restricted access to authorized personnel only.
- Two-Factor Authentication (2FA) – For critical systems.
- Regular Security Audits – Ensuring GDPR & HIPAA compliance.
13. Data breach and incident response
- Investigate and contain the breach immediately.
- Notify affected individuals if necessary.
- Report to the Data Protection Authority within 72 hours (if required by GDPR).
If you believe your data has been compromised, please contact us immediately at: contact@languagebridgesolutions.com
14. Changes to this notice
We may update this Client Privacy Notice from time to time to reflect changes in our services, legal requirements, or data processing practices. When we make changes, we will post the updated notice on this page and update the “Last Updated” date below. If the changes are material, we will provide additional notice (for example, by email or a prominent notice on our website) before the changes take effect.
Last Updated: November 6, 2025
15. Contact us
Company Name: Language Bridge Solutions
Email: contact@languagebridgesolutions.com
Headquarters: Avenida da Liberdade, Centro Comercial Granjinhos, Loja 446, Braga, freguesia de Braga 4710-249, Portugal
US Office: 13335 W Colonial Dr. Suite 106, Winter Garden, FL 34787