Client Privacy Notice
At Language Bridge Solutions, we respect your privacy and are committed to protecting your data. This Privacy Notice explains how we collect, use, store, and protect your personal information when you use our services.
We process your data in compliance with the General Data Protection Regulation (GDPR) (EU 2016/679) and, where applicable, the Health Insurance Portability and Accountability Act (HIPAA) (for U.S. healthcare-related services).
By using our services, you agree to the terms of this Privacy Notice.
The purpose of this Privacy Notice is to ensure that Language Bridge Solutions collects, processes, and protects the personal data of both current clients and potential clients in a transparent, lawful, and secure manner. It aims to safeguard the rights of individuals while enabling the Company to effectively communicate with clients and potential clients, as well as provide relevant services.
This Privacy Notice applies to all personal data collected from current clients and potential clients, including those interacting with our services, our website, or engaging in communications with Language Bridge Solutions. It applies to all data collected, both online and offline, through direct interactions.
We collect and process the following types of personal data:
| Category | Data Collected | Purpose of Processing |
|---|---|---|
| Personal Identifiers | Name, email, phone number, company name, address | To communicate with you and provide our services |
| Business Information | Company name, job title, industry | For invoicing and business communication |
| Service Usage Data | Call logs, chat records | To improve service quality and resolve issues |
| Payment Data | Billing information, transaction details | For payment processing |
| Technical Data | IP address, browser type, cookies | To improve website functionality |
| Marketing Data | Communication preferences, consent for marketing | For marketing communications, tailored to your preferences |
We collect personal data through the following methods:
- Direct interactions – When you sign up, request a service, or contact us.
- Automated technologies – When you visit our website (cookies, analytics).
- Third-party sources – If we receive your data from a partner organization with your consent.
We process personal data for the following purposes:
- To communicate with you and provide our services
- To respond to inquiries and improve the customer service experience
- To comply with legal, tax, and regulatory obligations
- To personalize communications and send marketing materials with consent
The legal bases for processing personal data include:
| Purpose | Legal Basis (GDPR Article 6) |
|---|---|
| To provide interpretation services | Contractual Necessity (6.1.b) |
| To process payments and invoices | Legal Obligation (6.1.c) |
| To communicate with clients | Legitimate Interest (6.1.f) |
| To comply with legal requirements | Legal Obligation (6.1.c) |
| To improve services & website experience | Consent (6.1.a) (for cookies and analytics) |
We do NOT sell or rent your data. We only share your data in the following cases:
- Service providers (e.g., payment processors, cloud storage providers) – Only when necessary for business operations.
- Legal authorities – If required by law or court order.
- Healthcare providers (if applicable under HIPAA) – If requested by you for medical interpretation services.
We only keep your data for as long as necessary for the purposes outlined in this Privacy Notice. After the retention period expires, data is securely deleted.
| Data Type | Retention Period |
|---|---|
| Client contact details | For the duration of the contract + 12 months |
| Service records | 12 months (unless legally required to retain longer) |
| Payment records | 6 years (for tax and legal compliance) |
| Website analytics data | 12 months (if consented to cookies) |
As a Data Subject, you have the following rights regarding your personal data:
| GDPR Right | How to Exercise It? |
|---|---|
| Right to Access | Request a copy of your data. |
| Right to Rectification | Ask us to correct inaccurate data. |
| Right to Erasure ("Right to be Forgotten") | Request deletion of your data. |
| Right to Restrict Processing | Request limited use of your data. |
| Right to Data Portability | Get a copy of your data in a machine-readable format. |
| Right to Object | Object to data processing based on legitimate interest. |
| Automated Decision-Making | We do not use automated decision-making that significantly affects individuals. |
- Data subjects can submit rights requests via email at contact@languagebridgesolutions.com
- All requests will be processed within 30 days in compliance with GDPR.
- If the request is complex or involves multiple requests, an extension of up to an additional 60 calendar days may be applied. In such cases, the data subject will be informed of the extension and the reasons for the delay within the initial 30-day period.
You have the right to withdraw your consent at any time regarding:
- The processing of your personal data for service provision.
- Receiving marketing communications from us.
To withdraw your consent, you may:
- Fill out our withdrawal consent Form: https://www.languagebridgesolutions.com/withdraw-consent
- Email us at privacy@languagebridgesolutions.com.
Individuals have the right to lodge a complaint with a competent data protection authority regarding the processing of their personal data.
LBS encourages individuals to contact LBS first at privacy@languagebridgesolutions.com so concerns can be reviewed and addressed where possible.
Your personal data is hosted on Microsoft Azure cloud servers located in the United States. Under GDPR, transferring data outside the EU/EEA requires appropriate safeguards to protect your rights.
To ensure compliance, we have implemented the following measures:
- Standard Contractual Clauses (SCCs) – Microsoft Azure complies with the EU's approved SCCs for international data transfers.
- Encryption & Security Controls – All data stored in Microsoft Azure is encrypted in transit and at rest.
- Access Control & Monitoring – Only authorized personnel can access your data, and logs are regularly monitored.
- Regular Compliance Audits – We periodically assess our cloud security to align with GDPR standards.
By using our services, you acknowledge that your data may be transferred to and stored in the United States, where different data protection laws may apply.
We implement technical and organizational security measures to protect your data:
- Data Encryption – All personal data is encrypted in transit and at rest.
- Access Controls – Restricted access to authorized personnel only.
- Two-Factor Authentication (2FA) – For critical systems.
- Regular Security Audits – Ensuring GDPR & HIPAA compliance.
If a data breach occurs, we will:
- Investigate and contain the breach immediately.
- Notify affected individuals if necessary.
- Report to the Data Protection Authority within 72 hours (if required by GDPR).
If you believe your data has been compromised, please contact us immediately at: contact@languagebridgesolutions.com
We may update this Privacy Notice to reflect regulatory changes. Any updates will be posted on this page with the new "Last Updated" date.
If significant changes affect your rights, we will notify you directly.
If you have any questions or concerns about this Privacy Notice or how we process your data, please contact us at:
Contact Information
Company Name: Language Bridge Solutions
Email: contact@languagebridgesolutions.com
Headquarters: Avenida da Liberdade, Centro Comercial Granjinhos, Loja 446, Braga, freguesia de Braga 4710-249, Portugal
US Office: 13335 W Colonial Dr., Suite 106, Winter Garden, FL 34787, USA