Client Privacy Notice
We process your data in compliance with the General Data Protection Regulation (GDPR) (EU 2016/679) and, where applicable, the Health Insurance Portability and Accountability Act (HIPAA) (for U.S. healthcare-related services).
This Privacy Notice describes how LBS handles personal data in connection with client and prospective-client relationships.
At Language Bridge Solutions, we respect your privacy and are committed to protecting your data. This Privacy Notice explains how we collect, use, store, and protect your personal information when you use our services.
We process your data in compliance with the General Data Protection Regulation (GDPR) (EU 2016/679) and, where applicable, the Health Insurance Portability and Accountability Act (HIPAA) (for U.S. healthcare-related services).
This Privacy Notice describes how LBS handles personal data in connection with client and prospective-client relationships.
The purpose of this Privacy Notice is to ensure that Language Bridge Solutions collects, processes, and protects the personal data of both current clients and potential clients in a transparent, lawful, and secure manner. It aims to safeguard the rights of individuals while enabling the Company to effectively communicate with clients and potential clients, as well as provide relevant services.
This Privacy Notice applies to all personal data collected from current clients and potential clients, including those interacting with our services, our website, or engaging in communications with Language Bridge Solutions. It applies to all data collected, both online and offline, through direct interactions.
We collect and process the following types of personal data:
| Category | Data Collected | Purpose of Processing |
|---|---|---|
| Personal Identifiers | Name, email, phone number, company name, address | To communicate with you and provide our services |
| Business Information | Company name, job title, industry | For invoicing and business communication |
| Service Usage Data | Call logs, chat records | To improve service quality and resolve issues |
| Payment Data | Billing information, transaction details | For payment processing |
We collect personal data through the following methods:
- Direct interactions: When you sign up, request a service, or contact us.
- Third-party sources: Where relevant, we may receive business-contact information from an authorized partner or client organization.
We process personal data for the following purposes:
- To communicate with you and provide our services
- To respond to inquiries and improve the customer service experience
- To comply with legal, tax, and regulatory obligations
The legal bases for processing personal data include:
| Purpose | Legal Basis (GDPR Article 6) |
|---|---|
| To provide interpretation services | Contractual Necessity (6.1.b) |
| To process payments and invoices | Legal Obligation (6.1.c) |
| To communicate with clients | Legitimate Interest (6.1.f) |
| To comply with legal requirements | Legal Obligation (6.1.c) |
We do NOT sell or rent your data. We only share your data in the following cases:
- Service providers (e.g., payment processors, cloud storage providers) – Only when necessary for business operations.
- Legal authorities – If required by law or court order.
- Healthcare providers (if applicable under HIPAA) – If requested by you for medical interpretation services.
We retain client-related personal data only for as long as necessary for the relevant service, contractual, legal, financial, or business purpose. When data is no longer required, it is disposed of in accordance with approved retention controls and any applicable legal requirements.
| Data Type | Retention Period |
|---|---|
| Client contact details | For the duration of the contract + 12 months |
Service Activity Records:
|
12 months (unless legally required to remain longer) |
| Payment records | According to applicable tax, financial, and legal retention requirements |
As a Data Subject, you have the following rights regarding your personal data:
| GDPR Right | How to Exercise It? |
|---|---|
| Right to Access | Request a copy of your data. |
| Right to Rectification | Ask us to correct inaccurate data. |
| Right to Erasure ("Right to be Forgotten") | Request deletion of your data. |
| Right to Restrict Processing | Request limited use of your data. |
| Right to Data Portability | Get a copy of your data in a machine-readable format. |
| Right to Object | Object to data processing based on legitimate interest. |
| Automated Decision-Making | We do not use automated decision-making that significantly affects individuals. |
- Data subjects can submit privacy-rights requests at privacy@languagebridgesolutions.com.
- Requests will be handled without undue delay and within one month of receipt.
- Where permitted by applicable law, the response period may be extended by up to two additional months, with notice and reasons provided within the initial one-month period.
Withdrawal of Consent You have the right to withdraw your consent at any time regarding:
- Any specific processing activity that relies on your consent.
To withdraw your consent, you may:
- Fill out our withdrawal consent Form:
https://www.languagebridgesolutions.com/withdraw-consent - Email us at privacy@languagebridgesolutions.com.
Individuals have the right to lodge a complaint with a competent data protection authority regarding the processing of their personal data.
LBS encourages individuals to contact LBS first at privacy@languagebridgesolutions.com so concerns can be reviewed and addressed where possible.
Certain personal data may be hosted or processed in the United States, including through Microsoft Azure. Where GDPR international-transfer requirements apply, LBS uses appropriate safeguards.
To ensure compliance, we have implemented the following measures:
- Standard Contractual Clauses (SCCs) or other applicable transfer safeguards are used where required.
- Encryption & Security Controls – All data stored in Microsoft Azure is encrypted in transit and at rest.
- Access Control & Monitoring – Only authorized personnel can access your data, and logs are regularly monitored.
- Regular Compliance Audits – We periodically assess our cloud security to align with GDPR standards.
We implement technical and organizational security measures to protect your data:
- Data Encryption – All personal data is encrypted in transit and at rest.
- Access Controls – Restricted access to authorized personnel only.
- Two-Factor Authentication (2FA) – For critical systems.
- Regular Security Audits – Ensuring GDPR & HIPAA compliance.
If a data breach occurs, we will:
- Investigate and contain the breach immediately.
- Notify affected individuals if necessary.
- Report to the Data Protection Authority within 72 hours (if required by GDPR).
- If you believe your data has been compromised, please contact us immediately at: privacy@languagebridgesolutions.com
We may update this Privacy Notice to reflect regulatory changes. Any updates will be posted on this page with the new "Last Updated" date.
📢 If significant changes affect your rights, we will notify you directly.
If you have any questions or concerns about this Privacy Notice or how we process your data, please contact us at:
Contact Information
Company Name: Language Bridge Solutions
Email: privacy@languagebridgesolutions.com
Address: Headquarters: Avenida da Liberdade, Centro Comercial Granjinhos, Loja 446, Braga, freguesia de Braga 4710-249, Portugal
US Office: 13335 W Colonial Dr., Suite 106, Winter Garden, FL 34787